Privacy Policy

Last updated May 30, 2026 · Effective May 30, 2026

Aide is built for sensitive conversations where the experience still has to be fast. This policy explains what data Aide and PM Frontier LLC ("we", "us") collect, what leaves your Mac for managed cloud intelligence, what stays local, and what choices you have.

1. Where your data actually lives

Aide has two parts that touch data:

• The Mac app, which captures audio, runs the meeting copilot, and stores your transcripts, memos, and memory in an encrypted database under ~/Library/Application Support/Aide/ on your own machine.
• The Aide cloud gateway, which authenticates the Mac app and holds the provider keys so you never manage them. For transcription it mints a short-lived token and your Mac streams audio directly to the speech-to-text provider, so your audio never passes through Aide's servers. For live cards it relays short text snippets to the language-model provider.
• The web backend, which lets you sign in, manage billing, and access account pages.

Aide does not store your audio, transcripts, meeting memos, or memory on our servers. Your audio never reaches our servers at all: it goes straight from your Mac to the transcription provider using a token our gateway mints. Only short transcript snippets pass through our gateway to reach the language-model provider, and we never store them.

For v1, Aide uses managed cloud transcription and language-model providers. Raw audio is kept locally only long enough for post-call repair, then deleted by default; transcripts, briefs, and memory remain on your Mac.

2. What we collect

That is the complete list of personal data our servers intentionally store in normal use. Your audio never passes through our servers, and the short transcript snippets relayed through the gateway to power live cards are not stored as server-side meeting history.

3. What stays on your Mac

The following data is created and stored locally by the Aide Mac app, in an encrypted SQLite database under your user account. It is not stored on our servers:

• Temporary captured audio used for transcription and post-call repair, deleted by default after processing.
• Transcripts.
• Live prompts and the cards Aide surfaced during your meetings.
• Post-call memos and follow-up email drafts.
• Cross-call memory entries and vector embeddings.
• Notes and files you attach to a meeting.
• Per-meeting settings such as mode and disclosure script.

You can wipe local meeting data by removing the application-support directory above. In-app meeting deletion controls are being added to make that easier.

4. How we use information

We use the limited data we collect to:

• Provide and maintain Aide, including authenticating you and entitling your account.
• Bill you and reconcile payments through Stripe.
• Deliver transactional email (sign-in codes, billing receipts, account notices).
• Diagnose and fix bugs, prevent abuse, and keep the Service secure.
• Communicate important changes to Aide (rarely — we don't run marketing campaigns to your inbox).
• Comply with our legal obligations.

5. We do not train on your data

We do not use your audio, transcripts, memos, follow-up drafts, memory entries, or anything else from your meetings to train, fine-tune, or evaluate any machine-learning model — ours or anyone else's. We do not sell your data. We do not share your data with advertisers, data brokers, or anyone else for commercial purposes.

Our cloud providers operate under their own terms and contracts. We choose API providers and settings intended to prevent training on customer content and to minimize retention, and we do not authorize providers to use your meetings for advertising or model-training purposes.

6. Third-party processors

We use a small number of vendors to deliver Aide. Each only ever receives the data needed to do its job.

We do not use advertising pixels or send meeting content to analytics providers.

7. When we share information

We share personal information only:

• To provide the Service — for example, relaying audio or prompt windows to cloud STT and LLM providers for your meeting intelligence.
• With service providers listed above, under contracts that limit their use of the data to providing the service to us.
• For legal reasons — to comply with a valid legal request, to protect rights, property, or safety, or to investigate fraud or security issues. If we receive a government request for your account information, we will, to the extent permitted, notify you first.
• In a business transfer — if PM Frontier LLC is acquired, merged, or sells assets, your account information may be transferred to the successor under a privacy commitment at least as protective as this one.

8. Recording and other participants

Aide does not join your meetings and does not interact with the other participants. From our servers' point of view, only one person — you — has an account, and only you receive any communication from us about a meeting.

Because Aide runs on your Mac and the other participants do not have accounts with us, they are not our "users" and we do not have a direct relationship with them. You decide whether to record a given conversation and whether to tell them. As described in the Terms of Service, you are responsible for complying with the recording, consent, biometric-data, and privacy laws that apply to your meetings.

If you are a participant in a meeting where someone else uses Aide and you would like to know what happens to your information, please ask the person running Aide — they hold the data, not us.

9. Retention & deletion

• Account: kept while your account is active. If you ask us to delete your account, we delete it within 30 days, except where we need to retain limited records (for example, billing records required by tax law).
• Sign-in tokens: short-lived; sign-in codes expire within minutes, session tokens expire after a fixed period of inactivity.
• Server logs: retained for a short period (typically 30 days) for security and debugging, then rotated out.
• Billing records: retained as required by tax and accounting laws (typically up to 7 years), via Stripe.
• On-device data: transcripts, briefs, and memory are retained until you delete them. Raw meeting audio is deleted by default after post-call processing.

10. Security

• On-device data is stored in an encrypted SQLite database (SQLCipher) protected by a per-user key tied to your Mac.
• The local app talks to its local daemon over a loopback WebSocket bound to 127.0.0.1 — that traffic never touches the network.
• Authentication uses short-lived sign-in codes; sessions are stored as hashed tokens.
• All web traffic to our servers is TLS-encrypted.
• Payments are handled entirely by Stripe (PCI-DSS Level 1); we never see your full card number.

No system is perfectly secure. If you believe you have found a security issue, please email [email protected] with details.

11. Your privacy rights

Depending on where you live (for example, the EEA, the UK, California, Virginia, Colorado, Connecticut, Utah, Texas, and other U.S. states with comprehensive privacy laws), you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate.
• Delete your account and the personal information we hold about you.
• Export a portable copy of your data.
• Object to or restrict certain processing, and withdraw consent where processing relies on it.
• Lodge a complaint with a data-protection authority.

You can act on most of these directly inside Aide: delete your meeting data from the app, manage your subscription from the Stripe-hosted portal, or close your account by emailing us. For any request we can't satisfy in-app, write to [email protected] and we will respond within the timeframe required by the law that applies to you.

We do not sell personal information and we do not share it for cross-context behavioral advertising, as those terms are defined under U.S. state privacy laws.

12. Children

Aide is built for adults and is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. International users

Aide is operated from the United States. If you use Aide from outside the U.S., your information will be transferred to and processed in the U.S. and other jurisdictions where our service providers operate. We rely on appropriate legal mechanisms (such as the Standard Contractual Clauses where applicable) to protect personal data when it leaves your country.

14. Cookies & analytics

We use a strictly necessary cookie (aide_session) to keep you signed in to the website. It's HttpOnly and SameSite. We may use PostHog for privacy-preserving product analytics, configured around explicit allowlisted events. We do not use advertising cookies, session replay, heatmaps, clipboard capture, or analytics events containing meeting content.

15. Changes to this policy

We will update this page when we change how Aide handles data. If a change is material, we will give you reasonable notice — by email or in-product — before it takes effect. The "Last updated" date at the top always tells you when the current version was posted.

16. Contact

PM Frontier LLC
Email: [email protected]
Subject line for privacy requests: "Privacy request".

See also the Terms of Service, or head back to the homepage.